Articles on: Troubleshooting

How frequently is my data refreshed?

At Assisty, we strive to provide you with the most up-to-date data for your reports and analytics. The frequency of data updates depends on your subscription plan. Here's how data refresh works for different types of users:

Paid Merchants:

For our paid merchants, data is automatically refreshed every hour. This means that you can rely on near real-time data to make informed business decisions. Additionally, you have the flexibility to manually trigger a data sync at any time using the Force Sync Data feature. By clicking on the Force Sync link on the report page, you can initiate an immediate update to ensure your reports reflect the latest information.

Free Users:

For our free users, data is updated when you view the app. Whenever you access a report or dashboard, the data is retrieved and presented based on the latest available information. Please note that free users do not have access to the Force Sync Data feature, and data updates are not automatically scheduled at regular intervals.


We understand the importance of having fresh and accurate data for your business insights. Whether you're a paid merchant enjoying hourly data refresh or a free user accessing data on demand, Assisty is designed to provide you with reliable and relevant information for your reporting needs.

Updated on: 06/07/2023

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