Question 1

What should I do if I need to customize a report in Assisty?

Accepted Answer

Question

What should I do if I need to customize a report in Assisty?

Answer

Please tell us your detailed requirement for the customizing you want to have. Please provide an excel template or a screenshot of a similar report. Our product team will work to build that report for you without any fee.

Question 2

Do we need to pay any hidden fee for Assisty after signing up?

Accepted Answer

Question

Do we need to pay any hidden fee for Assisty after signing up?

Answer

Assisty is free now. You do not need to pay anything for us. You can support Assisty by telling us your requirement of the report you want to have or even write a review about your experience with us at our app listing page

Question 3

When can I know if Assisty completed the data importing process for my store?

Accepted Answer

Question

When can I know if Assisty completed the data importing process for my store?

Answer

After installing Assisty, you can see the data loading status on the top of every report: the loading icon and the historic date.

Data is importing

If the data importing is completed, you will see the status with no loading icon, and the date is the current date.

Question 4

How frequently is my data refreshed?

Accepted Answer

Question

How frequently is my data refreshed?

Answer

By default, Assisty imports data from your Shopify Store to our system once a day. You can see a status bar at the bottom of every page. If you feel the daily frequency is not enough and want to make it hourly. Please click on "Free Speed Up" to chat with us. We will help you.

Data loading frequency status

Question 5

How to save a report into My Favorite Reports?

Accepted Answer

Question

How to save a report into My Favorite Reports?

Answer

Step 1: View a report then click on "Save As" button on the top right corner.

View a report

Step 2 Enter name of your new report.

Enter name of the report

Step 3 Go to the menu My Favorite Reports to check if the report is save.

My Favorite Reports menu

Available parameters that you can change for your report

Date Range Select date range so Assisty will load your new report with that pre-defined range the next time you open it.

Select Date Range

Group by Select a dimension to group your data (by day, by month or by product, by product variant…)

Select a dimension

Analytic Type Choose how you want to analyze the data (Top high, top low)

![Select Analytics Type](https://storage.crisp.chat/users/helpdesk/website/4a116e5f64029800/screen-shot-2022-06-03-at-0933_r47

Question 6

Should I contact the Assisty team to request a new report?

Accepted Answer

Question

When using Assisty, what should I do if I need a new report or want to customize the current one that Assisty is providing?

Answer

We know that every merchant has a unique business. Therefore you need a different type of report. Assisty team is willing to create any new report based on your requirement without paying any fee. Feel free to chat with us then we will build it for you.

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