• What should I do if I need to customize a report in Assisty?

  Assisty offers a robust customization capability to tailor reports according to your specific requirements. If you find that the existing reports do not fully meet your needs, we have a solution for you! Our dedicated product team is ready to assist you in creating custom reports that align with your business objectives. Here's what you need to do: Define Your Customization Requirements: Clearly outline the modifications or additional features you would like to see in the report. ProvideSome readers

• Force Sync Data

  The Force Sync Data feature in Assisty allows you to manually trigger an immediate update of the data from your Shopify store to our system. While Assisty automatically updates data every hour for paid customers, this feature gives you the flexibility to refresh the data immediately whenever needed. Follow the steps below to utilize the Force Sync Data feature: Locate the Last Updated Timestamp: Access the report page where you want to initiate the data sync. Look for the Last Updated tiFew readers

• Do we need to pay any hidden fee for Assisty after signing up?

  When you sign up for Assisty, we believe in providing complete transparency regarding the costs involved. Rest assured, there are no hidden fees or surprise charges once you have subscribed to our platform. At Assisty, we offer both a Free version and a Paid plan, allowing you to choose the option that best suits your business needs. Here's what you can expect: Free Version: Our Free version provides access to a selection of features and tools that can help you track and analyze your busiFew readers

• How frequently is my data refreshed?

  At Assisty, we strive to provide you with the most up-to-date data for your reports and analytics. The frequency of data updates depends on your subscription plan. Here's how data refresh works for different types of users: Paid Merchants: For our paid merchants, data is automatically refreshed every hour. This means that you can rely on near real-time data to make informed business decisions. Additionally, you have the flexibility to manually trigger a data sync at any time using the ForceFew readers

• Should I contact the Assisty team to request a new report?

  Absolutely! At Assisty, we value your input and strive to meet your specific reporting needs. If you require a new report that is not currently available in our library, we encourage you to contact our dedicated team for assistance. Here's what you need to know: Custom Report Development: Our experienced product team is here to help you create custom reports tailored to your unique business requirements. Reach out to our support team or use our designated communication channel to expressFew readers

• What should I do if I find data inaccuracies?

  There are two options when you found the data inaccurate or not up-to-date. Force sync new data We provide the function in the app to let you syncing new data from your Shopify to our app. Follow this guide: https://help.assisty.ai/en/article/force-sync-data-zcbhj1/ Contact support team You can contact our technical supprot team to get help by various options below. Send a message through the in-app live chat at the bottom right of the screen. Call us directly: +1 860 341Few readers