Articles on: FAQs

My data is not correct. What should I do?

Thank you for reporting the problem. To help us resolve the issue quickly, please provide more details about the incorrect data.
Here’s what we need from you:

Details of Invalid Data:

Product or Variant Name: Specify the product or variant with the incorrect data.
Incorrect Value: Mention the sales or inventory value you saw in Assisty.
Correct Value: Provide the value you believe it should be (e.g., the value from Shopify).
Report Link: Provide the link to the report where you observed the issue.

Next Steps:

Once we receive this information, our team will review the issue and get back to you within the next 24 hours.
After verifying and resolving the issue, we will send you a $10 credit to your store as a token of our appreciation for reporting the problem.

We appreciate your patience and understanding. If you have any further questions or need immediate assistance, please do not hesitate to reach out to our support team.

Updated on: 13/06/2024

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