Articles on: FAQs

The data importing is taking too long

We apologize for the delay in your data import. Here are a few things to consider:

Initial Sync: If this is your first time importing data, it may take a few hours to complete the initial sync. During this time, the system is generating all necessary analytics reports.

Data Volume: Large volumes of data can extend import times. Ensure your internet connection is stable to facilitate a smoother import process.

Status Check: You can monitor the progress of your data sync by visiting our sync status guide.

Retry Import: If the import seems stuck, try restarting the process. If you're a paid user, you can use the force sync feature to manually trigger a data update.

Support: If the problem persists, our support team will be available shortly to assist you. In the meantime, you can also check our Help Center for more information.

Thank you for your patience. We are working hard to ensure your data is imported as quickly as possible.

Updated on: 14/06/2024

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