• Why is the data importing taking too long?

  We apologize for the delay in your data import. Here are a few things to consider: Initial Sync: If this is your first time importing data, it may take a few hours to complete the initial sync. During this time, the system is generating all necessary analytics reports. Data Volume: Large volumes of data can extend import times. Ensure your internet connection is stable to facilitate a smoother import process. Status Check: You can monitor the progress of your data sync byFew readers

• How do I update my incoming inventory to Assisty?

  With Assisty, you can update the incoming inventory in several ways: From Shopify When you create a Purchase Order (PO) via Shopify, Shopify updates the incoming inventory for each product and variant. We retrieve that data once a day and update it in the inventory tracking report. From Stocky We have integrated with Stocky to get incoming inventory data. This data is updated every hour. From Google Spreadsheet We can get incoming inventory data from a GooglFew readers

• How to Set Up the Replenishment Parameters in Assisty?

  Assisty helps you manage inventory by providing reports on which items need reordering and in what quantities. To make these reports accurate, set up the following parameters for each product variant: Supplier Information: Lead Time: Time taken by the supplier to deliver the order. Supplier Name: The name of the supplier. Purchase Order: Order Cycle: Frequency of placing orders. Fixed Order Quantity: A predetermined order quantity. Minimum Order Quantity: The smalFew readers

• How to Use the Multi-Stores Connect Feature?

  if you manage multiple stores, Assisty allows you to connect and track them all in one place. This helps you streamline your inventory management and analytics. Navigate to Multi-Store Settings: Log in to your Assisty account. Go to the "Settings" menu. Select "Multi-Store Settings" from the options available. Add Stores: In the Multi-Store Settings page, click on the "Add Store" button. Follow the prompts to enter the required information for each store. Store URL:Few readers

• Why is my store information not being pulled into the app?

  There are a few reasons why your store information might not be pulled into the app, depending on your merchant status: Newly Installed Merchants: If you have just installed the app, please note that it takes a few hours to sync data from your Shopify store to our data warehouse. During this time, the app generates all the necessary analytics reports. You can check the data sync status guide to monitor the progress of this initial sync. ExistingFew readers

• How do I find the Customer Lifetime Value?

  We have some reports related to customer sales data that can help you find the Customer Lifetime Value. Please have a look at our Customer Insights section. On that page, you might find the "Unit Sold by Customer" section particularly useful: Unit Sold by Customer. If you need further assistance or have additional questions, feel free to reach out to our support team.Few readers

• My data is not correct. What should I do?

  Thank you for reporting the problem. To help us resolve the issue quickly, please provide more details about the incorrect data. Here’s what we need from you: Details of Invalid Data: Product or Variant Name: Specify the product or variant with the incorrect data. Incorrect Value: Mention the sales or inventory value you saw in Assisty. Correct Value: Provide the value you believe it should be (e.g., the value from Shopify). Report Link: Provide the link to the repoFew readers

• I need help to set up the system?

  If you need help setting up the system, please have a look at our setup guide here: Setup Guide. In the guide, we show you how to set up various aspects of the system, including: Setup Replenishment Parameters Connect Multi-Store Data Mapping Bundle Products How to Create Your First Product Segment How to Create Custom Reports or Dashboards How to Setup Automated Reports How to Add More Staff to Use Assisty If you have any further questionsFew readers

• Can I See 12 Months of Inventory History with Assisty?

  Question: Would I be able to see 12 months of inventory history with this app? Currently, we can only see 90 days with our Shopify Plus account. Answer: With our app, we provide you with full inventory historical data. However, please note that we can only provide historical inventory data from the time you installed our app. This means that while you will have comprehensive historical data moving forward, the history prior to the installation of our app will not be available. We recomFew readers

• How to get the list of archived & draft products

  1. Find the report inventory on hand by product Open the left menu: Inventory Tracking / Inventory On Hand Click on the report "Stock on hand by product" 2. Add filter by product status Click on the Add filter at the left sidebar, and then click add new filter (https://storage.crisp.chat/users/helpdFew readers

• What data is being imported into the app?

  We import the necessary data to help you analize & optimize the sales and inventory. Below is what data we pull from your Shopify Product: includes product & variant information such as title, image, variant options, sku, barcode & meta fields. Orders: all the sales orders, refunds & order fulfillments. Inventory: includes available qty, commited, incoming & on hand quantity. Location: basic information of location e.g. name & address. Customer: includes name,Few readers